ServiceNow had its roots set in ITSM since 2012. However, with changing technology and the advent of cloud, it created its niche as a cross-departmental platform which functions as an enterprise cloud solution which is built on top of all other applications. Its ability to create workflows which automate the process of data extraction makes it a unique offering in today’s cloud space.

IaaS(Infrastructure as a service)

1. In short, IaaS gives you a server in the cloud(virtual machine) that you have complete control over.
2. In Iaas, you are responsible for managing everything from the Operating System on up to the application you are running.

PaaS(Platform as a Service)

1. With PaaS, you have a combination of flexibility and simplicity.
2. Flexible because it can be tailored to the application’s needs.

SaaS(Software as a Service)

1. A software distribution model in which a third-party provider hosts applications.
2. Instead of installing and maintaining software, you simply access it via the Internet.

Where does ServiceNow fit in? Is ServiceNow a SaaS?

ServiceNow which started off on a SaaS model catering to ITSM, has also ventured into PaaS cloud model, in which the entire organization’s business processes can be managed by a single system of record. ServiceNow provides the infrastructure needed to perform data collection, storage, as well as application development all on a single platform. Although ServiceNow does not provide an in-house Iaas deployment model it does support integration to Microsoft Azure which is an IaaS model.